Support at Langfuse
Langfuse is an open-source project and we are building in public. We love feedback as the project and space develops quickly. We strive to offer comprehensive information and support through public, indexed, and searchable channels. If your request is not sensitive, please use GitHub Discussions.
Finding an answer to your question
- Our documentation is the best place to start looking for answers. It is comprehensive, and we invest significant time into maintaining it. You can also suggest edits to the docs via GitHub.
- Use “Ask AI” to get instant answers to your questions:
Support Channel Availability
The availability of support channels varies depending on your plan.
| Plan | GitHub Discussions | Chat | Slack | Dedicated | SLO | |
|---|---|---|---|---|---|---|
| Self-Hosted Open Source | ✅ | ❌ | ❌ | ❌ | ❌ | n/a |
| Cloud Hobby | ✅ | ❌ | ❌ | ❌ | ❌ | n/a |
| Cloud Core | ✅ | ✅ | ❌ | ❌ | ❌ | 48h |
| Cloud Pro | ✅ | ✅ | ✅ | ✅ | ❌ | 48h |
| Cloud Teams | ✅ | ✅ | ✅ | ✅ | ❌ | 24h |
| Cloud Enterprise | ✅ | ✅ | ✅ | ✅ | ✅ | Custom |
| Self-Hosted Enterprise | ✅ | ✅ | ✅ | ✅ | ✅ | Custom |
GitHub Discussions
- Hobby
- Core
- Pro
- Enterprise
- Self Hosted
GitHub Discussions is the best support channel as it allows to discuss questions in public which makes it easier to find answers to similar questions. Maintainers are actively monitoring GitHub Discussions and will respond to your question as soon as possible.
- Ask any question in our public Q&A on GitHub Discussions. Please include as much detail as possible (e.g. code snippets, screenshots, background information) to help us understand your question.
- Request a feature on GitHub Discussions.
- Report a Bug on GitHub Issues.
Recent GitHub Discussions
Chat
- Hobby(Not Available)
- Core
- Pro
- Enterprise
- Self Hosted(Enterprise Edition)(Enterprise)
Within Langfuse Cloud, you can use the in-app chat widget to get help from the Langfuse team. Alternatively, you can .
- Hobby(Not Available)
- Core(Not Available)
- Pro
- Enterprise
- Self Hosted(Enterprise Edition)(Enterprise)
Email via [email protected]
Private Slack Channel
- Hobby(Not Available)
- Core(Not Available)
- Pro
- Enterprise
- Self Hosted(Enterprise Edition)(Enterprise)
You can request a private Slack Connect Channel via [email protected]. Please share the list of users you’d like to invite to the channel.
Community Discord
Over 3,400 users are on our Discord Server. It’s a great place to ask questions to fellow users, share your projects, and get to know each other.
Please note: The Langfuse team does not provide dedicated support on Discord.